Ru
Our channelUIS: chat platform
Launched an MVP of an omnichannel chat platform and AI assistant in 4 months. Designed Chat SDK, notifications, requests and support — a foundation that can be developed and scaled.
Tasks
— Design an omnichannel chat platform for sales and support operators
— Identify and account for the maximum number of use cases
— Create a unified design solution that integrates into UIS company's current services
Research
In this block we developed 2 directions:
1. Competitor analysis
2. Customer interviews
As a result — compiled User Flow and User Story. Based on the data obtained, we formed a list of functional and non-functional requirements, which we prioritized together with the UIS product team.
Implementation
Chat platform as part of the ecosystem
Integrated the new interface into the current personal account while preserving the style.
Variable chat interface components
Thought through use cases, designed all states accounting for limits and errors.
Quick search
For convenient data handling, we made a cross-search of messages.
Results
— Developed and implemented 100+ User Stories for full service operation
— Integrated the chat platform into the current personal account
— Supplemented the design system with new elements
