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Our channelUIS Softphone
UIS is a communication platform for business. Call application design.
Tasks
— Redesign the Softphone — a corporate calling application
— Align the design with the UIS design system
— Design new features and usage scenarios
Implementation
Iterative approach to redesign
Planned the transition in two stages to avoid abrupt changes in the user interface. First improved UX, then UI.
In the final version, the entire UIS product line looks uniform, and design elements are part of the component library. This simplifies maintenance — changing one component updates it across all products.
Compact Softphone view
Left-to-right shows the old version, first iteration and second iteration.
Statistics section
Removed unnecessary elements and made important ones prominent so users can easily navigate the interface.
Recent section
Added flexible column configuration, bulk operations with records and improved tagging.
Functionality expansion based on research and testing
- Added outgoing number selection when calling — the enhancement was also natively implemented in the standard Personal Account.
- Added the ability to create custom statuses to match clients' business processes.
Results
— Improved and more modern Softphone design
— Functionality that covers all client needs for making calls and basic call handling
